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11 Common Reasons Why Your Garage Door Has Come Off Track: Solutions and Insights Dacula, GA

11 Common Reasons Why Your Garage Door Has Come Off Track: Solutions and Insights

Why did my door come off track?

Did Your Overhead Door Come Off-Track?

There’s few experiences more frustrating than a garage door that won’t work correctly, especially when it comes off its track. This not only poses an inconvenience but can also be a safety hazard.

Understanding why your garage door has derailed can be the first step in preventing future issues. With over four decades of experience, Habpro Garage Doors is here to guide you through the 11 most common reasons your garage door has gone off track and how to address them.

1. Obstruction in the Door Track

Reason: It’s not uncommon for small objects or accumulated debris to obstruct the garage door track. Even something as small as a rock or a buildup of dirt can prevent the rollers from moving smoothly, leading to the door coming off its track.

Solution: Regular inspection and cleaning of the tracks can prevent this issue. Use a brush or a vacuum to remove debris and ensure the path is clear for the rollers to move freely.

2. Worn Out Rollers

Reason: Rollers can wear out or become damaged over time. When they do, they may not glide smoothly along the tracks, increasing the risk of the door coming off its track.

broken roller on off track garage door

Solution: Inspect the rollers periodically for signs of wear or damage. If they appear worn out or do not move freely, it’s time to replace them. Consider consulting with a professional to ensure the correct type of rollers is used for replacement.

3. Loose or Damaged Overhead Door Track

Reason: The tracks themselves can become loose or damaged due to vibrations from the door’s operation or from direct impact. A bent or misaligned track can lead the door to come off.

Solution: Regularly check the tracks for any signs of damage or misalignment. Tighten any loose bolts and brackets securing the track. If a section of the track is bent, it may be possible to gently hammer it back into place, but severe damage may require track replacement by a professional.

4. Improper Track Alignment

Reason: Proper alignment of the tracks is crucial. If the tracks are misaligned, the door cannot move smoothly and may derail.

Solution: Use a level to check the alignment of the tracks. Adjustments can be made by loosening the mounting brackets and realigning the tracks to ensure they’re parallel and level before retightening the brackets.

5. Faulty Operation of Garage Door

Reason: Misuse or incorrect operation of the garage door, whether manual or automatic, can lead to it coming off its track. This includes using excessive force or speed when operating the door.

Solution: Always handle the garage door gently, whether opening or closing it manually or ensuring the opener settings are correctly calibrated for smooth operation.

6. Age and Wear

Reason: Over time, the components of your garage door system can naturally wear out, leading to issues such as the door coming off its track.

Solution: Assess the overall condition of your garage door system regularly. Upgrading older components or investing in a new door system may be more cost-effective in the long run.

7. Broken or Weak Springs

Reason: The door’s extension springs or torsion springs balance its weight, allowing smooth operation. If these springs break or lose tension, the door can become unbalanced and come off its track.

broken torsion spring

Solution: Inspecting springs regularly for signs of wear or damage is crucial. Due to the high tension, spring replacement should always be performed by a professional for safety.

8. Cable Problems

Reason: The cables, working alongside the springs, can fray, snap, or come off their drum, leading to the door coming off its track.

Solution: Like springs, cables are under high tension and should be inspected and replaced by professionals to ensure the door is properly balanced and safe to operate.

9. Lack of Maintenance

Reason: Failing to perform regular maintenance can lead to various issues, including the door coming off its track. Maintenance helps identify and address minor issues before they become major problems.

Solution: Schedule regular maintenance checks with a garage door professional. Habpro Garage Doors offers comprehensive maintenance services to keep your door operating smoothly.

10. Impact Damage – Backed Car Into Garage Door

Reason: Accidental impacts, such as a car hitting the garage door, can bend or damage the tracks, leading to derailment.

Car knocked garage door off-track

Solution: To prevent impact damage, always ensure the path is clear before moving the door. If damage occurs, a professional assessment is necessary to determine if the track can be repaired or needs replacement.

11. Improper Overhead Door Installation

Reason: Depending on who or what company installed the door initially, it’s not that uncommon for us to see improperly and unbalanced garage door installations.

Solution: Have a certified garage door technician assess the installation and make repairs as needed to assure proper installation and functionality.

Final Words On Your Off-Track Garage Door

A garage door coming off its track can be a significant inconvenience and safety concern. By understanding these 11 common reasons and taking proactive steps towards maintenance and repair, you can ensure the longevity and safe operation of your garage door.

Watch a 4 step process of a garage door being reset in it’s tracks, click here

For expert assistance and professional service, Habpro Garage Doors is here to help. With our extensive experience and commitment to quality, we’re your trusted partner for all your garage door needs.

Posted on behalf of Habpro Garage Doors

Phone: 770-985-3355


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Our Client Reviews

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Google logo Jeanie S.

June 6, 2024

I have been using Habpro for many years and they are THE BEST! They are so knowledgeable, efficient, polite, reasonable and get the job done correctly! And, they come out very quickly and no job is too big or small for them. I highly recommend Habpro!

Google logo Kay P.

June 6, 2024

My garage door top panel was broken and bent. I contacted 2 different garage door companies who quickly quoted a price to replace the entire garage door. I then contacted Habpro and I am so glad that I did! They requested that I send them pictures of my garage door and were able to give me a reasonable quote to repair the door. They explained what they intended to do and set an appointment for the next day. I was kept informed of my tech's arrival. Jared arrived on time and he was professional, courteous and knowledgeable. He fixed my garage door and added additional hardware to improve the structure of the door. The job was completed in about 30 minutes. I have already referred Habpro to my neighbor. This was a great experience!

Google logo Tripp Ch.

June 6, 2024

I have used Habpro on 2 separate occasions over the past years to repair broken springs on our garage door, most recently in May 2024. Both times Bill and his team have been very quick to respond and had someone onsite to complete the repair in the same day at a reasonable cost. The guys completing the repairs have been great to work with and told me exactly what was going on and took care of business quickly and efficiently. They are my first choice, and I would recommend Habpro to anyone looking for garage door repair.

Google logo Demetra R.

June 6, 2024

They did a great job on my mom’s garage door. It was an older model, so we replaced the motor added keypad and setup remote digital control. Thank you

Google logo Tai M.

June 6, 2024

The technician did a great job to install my garage door opener in timely manner and great price! I highly recommend to all my friends!

Google logo JAZiadie

June 6, 2024

I came home from vacation to my garge door spring broken mysteriously. Bill answered my call on a weekend and had his guys there the next day! Quick response, quick fix, awesome service!

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Habpro Garage Doors