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11 Common Reasons Why Your Garage Door Has Come Off Track: Solutions and Insights Dacula, GA

11 Common Reasons Why Your Garage Door Has Come Off Track: Solutions and Insights

Why did my door come off track?

Did Your Overhead Door Come Off-Track?

There’s few experiences more frustrating than a garage door that won’t work correctly, especially when it comes off its track. This not only poses an inconvenience but can also be a safety hazard.

Understanding why your garage door has derailed can be the first step in preventing future issues. With over four decades of experience, Habpro Garage Doors is here to guide you through the 11 most common reasons your garage door has gone off track and how to address them.

1. Obstruction in the Door Track

Reason: It’s not uncommon for small objects or accumulated debris to obstruct the garage door track. Even something as small as a rock or a buildup of dirt can prevent the rollers from moving smoothly, leading to the door coming off its track.

Solution: Regular inspection and cleaning of the tracks can prevent this issue. Use a brush or a vacuum to remove debris and ensure the path is clear for the rollers to move freely.

2. Worn Out Rollers

Reason: Rollers can wear out or become damaged over time. When they do, they may not glide smoothly along the tracks, increasing the risk of the door coming off its track.

broken roller on off track garage door

Solution: Inspect the rollers periodically for signs of wear or damage. If they appear worn out or do not move freely, it’s time to replace them. Consider consulting with a professional to ensure the correct type of rollers is used for replacement.

3. Loose or Damaged Overhead Door Track

Reason: The tracks themselves can become loose or damaged due to vibrations from the door’s operation or from direct impact. A bent or misaligned track can lead the door to come off.

Solution: Regularly check the tracks for any signs of damage or misalignment. Tighten any loose bolts and brackets securing the track. If a section of the track is bent, it may be possible to gently hammer it back into place, but severe damage may require track replacement by a professional.

4. Improper Track Alignment

Reason: Proper alignment of the tracks is crucial. If the tracks are misaligned, the door cannot move smoothly and may derail.

Solution: Use a level to check the alignment of the tracks. Adjustments can be made by loosening the mounting brackets and realigning the tracks to ensure they’re parallel and level before retightening the brackets.

5. Faulty Operation of Garage Door

Reason: Misuse or incorrect operation of the garage door, whether manual or automatic, can lead to it coming off its track. This includes using excessive force or speed when operating the door.

Solution: Always handle the garage door gently, whether opening or closing it manually or ensuring the opener settings are correctly calibrated for smooth operation.

6. Age and Wear

Reason: Over time, the components of your garage door system can naturally wear out, leading to issues such as the door coming off its track.

Solution: Assess the overall condition of your garage door system regularly. Upgrading older components or investing in a new door system may be more cost-effective in the long run.

7. Broken or Weak Springs

Reason: The door’s extension springs or torsion springs balance its weight, allowing smooth operation. If these springs break or lose tension, the door can become unbalanced and come off its track.

broken torsion spring

Solution: Inspecting springs regularly for signs of wear or damage is crucial. Due to the high tension, spring replacement should always be performed by a professional for safety.

8. Cable Problems

Reason: The cables, working alongside the springs, can fray, snap, or come off their drum, leading to the door coming off its track.

Solution: Like springs, cables are under high tension and should be inspected and replaced by professionals to ensure the door is properly balanced and safe to operate.

9. Lack of Maintenance

Reason: Failing to perform regular maintenance can lead to various issues, including the door coming off its track. Maintenance helps identify and address minor issues before they become major problems.

Solution: Schedule regular maintenance checks with a garage door professional. Habpro Garage Doors offers comprehensive maintenance services to keep your door operating smoothly.

10. Impact Damage – Backed Car Into Garage Door

Reason: Accidental impacts, such as a car hitting the garage door, can bend or damage the tracks, leading to derailment.

Car knocked garage door off-track

Solution: To prevent impact damage, always ensure the path is clear before moving the door. If damage occurs, a professional assessment is necessary to determine if the track can be repaired or needs replacement.

11. Improper Overhead Door Installation

Reason: Depending on who or what company installed the door initially, it’s not that uncommon for us to see improperly and unbalanced garage door installations.

Solution: Have a certified garage door technician assess the installation and make repairs as needed to assure proper installation and functionality.

Final Words On Your Off-Track Garage Door

A garage door coming off its track can be a significant inconvenience and safety concern. By understanding these 11 common reasons and taking proactive steps towards maintenance and repair, you can ensure the longevity and safe operation of your garage door.

For expert assistance and professional service, Habpro Garage Doors is here to help. With our extensive experience and commitment to quality, we’re your trusted partner for all your garage door needs.

Posted on behalf of Habpro Garage Doors

Phone: 770-985-3355


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January 30, 2024

5 STARS for knowledge and service! A recent electric storm fried my Genie opener. I went through all the debugging steps I knew. I called Habpro expecting replacement. However, after a 5 minute call of symptoms and diagnosis a simple "unplug and replug" reset everything. Trust is the most important thing for me today. Habpro shined today!

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January 28, 2024

Bill at Habpro provides outstanding service! I’ve had misaligned sensors a couple of times and when I call him, he calls back and walks me through the fix. If you want or need great service, this is THE place to call for you garage door install!

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January 26, 2024

We had a issue with our garage door and Habpro came in next day to fix it. Very responsive and next time will surely use it. Had a pleasant experience working with them.

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January 26, 2024

We used HabPro to replace our garage door motor. They were there the same day and were incredibly professional. Fast, courteous, and great work. Also had better pricing than the three other companies we called. I would definitely use them again.

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January 25, 2024

Habpro Garage Doors gave me outstanding service! When I called their number I received an immediate response and a tech was sent out later the same day. I ended up needing new garage door opener units but they didn’t try to upsell to entire new doors as well, as had been my previous experience. The price was very reasonable and the service was done the next day. I highly recommend this company as they are honest and professional and that is so rare these days! Thank you Habpro!!!

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January 25, 2024

Habpro came right away, fixed the old opener and installed a new one. George was great. Will definitely call them again should I need service.

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Habpro Garage Doors